Helpdesk Technician

Job Responsibilities

• Provide technical end‑user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end‑user problems.
• Respond to end‑user problems based on standard procedures.
• Track incidents and calls correctly, entering data into the database timely and accurately.

• Bachelor's degree or vocational training in IT‑related courses is a plus.
• Minimum of two (2) years of college education or completion of a Diploma/Certificate course.
• Excellent oral and written English communication skills.
• Excellent customer service skills.
• Consistently meet or exceed required performance criteria.
• Willingness to take several calls a day when necessary.
• Familiarity with PC hardware and software troubleshooting.
• Prior software application support experience (e.g., Outlook) is a plus.
• Prior BPO experience in technical support is a plus.
• Familiarity with ticketing systems is a strong advantage.
• Willingness to work in different shifts.
• Fresh graduates are encouraged to apply.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting