Talent Selection Advocate Detroit

Under general supervision, follows established protocols to assist candidates through the process of applying for positions at Henry Ford Health. Acts as a welcoming front door for all callers, instilling loyalty, anticipating needs, and effective candidate relationship management.

Provide a first-class candidate experience, guiding candidates through the application process, triaging any technical issues, and responding to email inquiry all within established service levels. Advocates on behalf of the candidate to ensure all needs are met.

Partner with Talent Selection team in scheduling interviews and review of applications. Ensure all inquiries are logged in case management database.

In this role, you will play a crucial part in identifying and attracting qualified candidates for challenging positions within our organization. As the initial point of contact, you will ensure that the appropriate recruiters follow up on and receive leads. Additionally, you will be responsible for managing process flows related to sourcing support and utilizing a range of recruitment tools to enhance our talent acquisition efforts.

Associate degree in Human Resources preferred. Two years of customer service experience required. Previous HFHS customer service experience helpful. Strong computer skills and working knowledge of Microsoft Office products.

Maintains the established Quality Assurance & Workforce Adherence goals. Must have excellent communication skills both verbal and written. Must display strong listening skills. Must be willing to instruct others. Requires the ability to make sound decisions. Must be able to multi-task.

• Organization:
  Corporate Services
• Department:
  Talent Selection
• Shift: Day Job
• Union Code:
  Not Applicable