Front Office Manager - Siren Hotel

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Embracing the traces of downtown Detroit’s legacy; music, history and design buffs alike are drawn to The Siren. Adorned with a mix of contemporary fixtures and vintage items sourced from around the world, The Siren is a metaphor: a beckoning call to the city of Detroit and its ever-enduring wonder. It’s an ode that’s achieved the impossible; we’ve woven Detroit's pre-modern zeitgeist – Motown, avant-garde architecture, urban charm – within a revitalized downtown fabric.

Three food & beverage spaces, a retail shop, and 106 guest rooms spread across 55,000 square feet in Detroit’s legendary Wurlitzer Building, once referred to as “the world’s largest music house.” In the building’s second coming, it pays tribute to what came before and a nod to the unwritten future of America’s most beguiling city.

The Siren Hotel's Front Office Manager (FOM) is responsible for ensuring that high-quality, personalized service is provided to all hotel guests and visitors alike. Our ideal FOM is able to manage departmental finances and accurate guest billing, adhere to ASH's brand standards and provide a seamless experience for our guests. Attention to detail and a collaborative mindset is a must.

• Managing and maintaining accurate room inventory and group blocks
• Coordination with Housekeeping and Engineering department to ensure full room availability
• Ensuring all guest requests are executed as accurately and timely as possible
• VIP Arrivals - managing with hotel Executive and Brand teams
• Scheduling Front Office staff according to hotel business requirements
• Providing personalized and anticipatory service
• Ensure adherence to cashiering and banking standard operating procedures
• Pro-actively seeks revenue opportunities by analyzing room-mix and arrivals/bookings
• Training and development of front office team
• Embodiment of property and company goals, purpose, culture and role in the community
• Oversight of the Siren Shop inventory and presentation

A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. We expect the FOM to be the person who is able to implement exceptional organization and service standards while maintaining and increasing team engagement.

A FOM will be well compliant with culture, bureaucracy and workload requirements that may exist, while being able to instill this notion on all team members in the department. A well performing FOM is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property; the appropriate candidate has natural leadership and engagement traits that will drive the team to perform at the best level possible and enhance the department’s contribution for the operation and the business.

• Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance
• Boutique and/or luxury hotel experience a plus
• Previous hotel front desk management experience required. Bilingualism preferred
• Hospitality or other undergraduate degree desirable
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility
• Working knowledge of computers and IT systems is essential
• Previous experience in cash handling and credit card procedures is recommended
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity
• The right candidate displays leadership skills and a collaborative attitude that will be essential to coordinate tasks across hotel departments and teams.

Job Type: Full-time

Salary: $70,000.00

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k

Schedule:

• Day shift
• Evening shift
• On call
• Weekends as needed

Pay range: 70,000 - 70,000 USD per year (The Siren Hotel)