Front Office Manager - Siren Hotel

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Embracing the traces of downtown Detroit’s legacy; music, history and design buffs alike are drawn to The Siren. Adorned with a mix of contemporary fixtures and vintage items sourced from around the world, The Siren is a metaphor: a beckoning call to the city of Detroit and its ever-enduring wonder. It’s an ode that’s achieved the impossible; we’ve woven Detroit's pre-modern zeitgeist – Motown, avant-garde architecture, urban charm – within a revitalized downtown fabric.

Three food & beverage spaces, a retail shop, and 106 guest rooms spread across 55,000 square feet in Detroit’s legendary Wurlitzer Building, once referred to as “the world’s largest music house.” In the building’s second coming, it pays tribute to what came before and a nod to the unwritten future of America’s most beguiling city.

As our Front Office Manager, you'll run the nerve center of our beautiful hotel, managing everything from reservation systems and daily operations to billing accuracy and revenue optimization. You'll master our property management software and keep the front desk running like clockwork. But the real job is leading people: you'll hire, train, and mentor a team that knows how to balance efficiency and details, with genuine hospitality.

You'll lead your team through resolving complex guest situations, drive warm and gracious service in every interaction, and jump in to help when things get busy. We need someone who understands that great hospitality comes from solid systems and a team that cares.

• Managing and maintaining accurate room inventory and group blocks
• Coordination with Housekeeping and Engineering department to ensure full room availability
• Ensuring all guest requests are executed as accurately and timely as possible
• VIP Arrivals - managing with hotel Executive and Brand teams
• Scheduling Front Office staff according to hotel business requirements
• Providing personalized and anticipatory service
• Ensure adherence to cashiering and banking standard operating procedures
• Pro-actively seeks revenue opportunities by analyzing room-mix and arrivals/bookings
• Training and development of front office team
• Embodiment of property and company goals, purpose, culture and role in the community
• Oversight of the Siren Shop inventory and presentation
• A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. We expect the FOM to be the person who is able to implement exceptional organization and service standards while maintaining and increasing team engagement.

• Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance
• Previous hotel front desk management experience required. Bilingualism preferred
• Hospitality or other undergraduate degree desirable
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility
• Working knowledge of computers and IT systems is essential
• Previous experience in cash handling and credit card procedures is recommended
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity
• The right candidate displays leadership skills and a collaborative attitude that will be essential to coordinate tasks across hotel departments and teams.

Job Type: Full-time

• Voluntary Short- and Long-Term Disability…