Director II, Patient Access; Onsite- WI

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Opportunity

CAREER OPPORTUNITY OFFERINGS:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $101,600 - $137,100 based on experience

By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

A Patient Access Director II is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. Additionally, they are responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. Travel to other facilities within a given market(s) may be required.

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provide vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market. Provide direction to all admitting and registration teams across all entry points. Establish positive, collaborative relationships with operational leaders at these sites or markets.
• Organize functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization; develop and maintain an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Promote cross-training and staff collaboration where needed.
• Promote a culture of two-way communication and staff engagement; determine appropriate staffing levels, monitor compensation and strengthen recruiting and retention processes.
• Direct hiring and training for leadership and patient access staff.
• Manage the budget.
• May be required to perform other job-related duties as requested.

• Bachelor’s degree or equivalent work experience
• 5+ years of leadership experience
• 5+ years of Patient Access experience preferred
• Experience in healthcare provider finance operations or similar service environment required
• Financial and project management experience
• Experience setting strategies aimed at increasing associate engagement
• Flexible and able to be available/work outside of regular business hours when needed
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to work in a fast-paced environment
• May be required to perform other job-related duties as requested

• CRCR certification required within first 9 months of hire
• CHAM preferred

Five-time winner of “Best in KLAS” ,

Black Book Research's Top Revenue Cycle Management Outsourcing Solution

HFMA MAP Awards for High Performance in Revenue Cycle

Everest Group RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Insights Revenue Cycle Awards for strong performance 2020,

Energage Top Workplaces USA

Fortune Best Places to Work in Healthcare 2024

Monster Top Workplace for Remote…