Patient Access Representative

Job Summary

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth, timely registration/admission process.

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collect and document, scan all required demographic and financial information.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Always maintain professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

• High school diploma or equivalent.
• 1-year experience in a customer service role or healthcare industry.

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third‑party payers for verification.
• Medical terminology.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

• Schedule:
  
  Full-time
• Requisition :
• Daily Work Times: 8am-4:30pm
• Hours Per Pay Period: 80
• On Call:
  No
• Weekends:
  No