Lab Service Representative - Cytology

Overview

General

Summary:

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis.

• Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
• Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
• Understands and uses service recovery concepts and tools.
• If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency.
• Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.

• High school graduate
• Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow.

• Organization:
  Henry Ford Hospital - Detroit Main Campus
• Department:
  Pathology Cytology Lab
• Shift: Day Job
• Union Code:
  Not Applicable