Patient Management Clerical Associate
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listing for:
Tenet Healthcare
Full Time
position
Listed on 2026-01-20
Job specializations:
-
Healthcare
Healthcare Administration, Medical Billing and Coding, Medical Receptionist, Medical Office
Job Description & How to Apply Below
Patient Management Clerical Associate )
Overview
DMC Children’s Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off (PTO)
- Career development and continuing education opportunities
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
Job Summary Under general supervision, registers and schedules patients for health services ensuring appropriateness of setting for services provided. Obtains insurance, medical and/or demographic data to admit or pre‑admit patients to the health facility. Verifies insurance coverage and benefit levels with various third party payers. Assists patients without medical insurance coverage in completing medical assistance applications and/or making payment arrangement. Collects cash for deductibles and coinsurances, per insurer guidelines.
Participates in bed management activities as defined in operating unit policies and procedures. Functions as liaison between patient and health facility by answering patients questions regarding health facility policies and billing requirements and by obtaining necessary information to efficiently register and accurately bill for services rendered. Assists patients in completing necessary forms and obtains patient signature as dictated by facility policies and procedures.
Collects referrals and authorizations; facilitates securing referrals and authorizations from referring providers as necessary. Performs pre‑registration and pre‑admission activities via telephone prior to service.
Responsibilities
Greets or contacts patient; collects and verifies all necessary demographic insurance and related data. Ensures that consent and other required forms are completed correctly, and patients/guardians signatures are obtained where required.Schedules appointments, generates appointment notices, reschedules and posts cancellations; determines appropriate service settings in accordance with established policies and procedures; and resolves scheduling issues in conjunction with appropriate providers and ancillary departments. Coordinates scheduling of all tests and/or services utilizing current clinical guidelines.Verifies insurance coverage and benefit levels; secures authorizations and referrals; assesses patient liability amounts.Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources.Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production. Ensures compliance with third party payer requirements.Reconciles and corrects rejected erroneous data transactions as displayed on Transmission, Control and Errors (TCE) reports.Accesses computerized system to enter and/or update electronic systems as needed and to answer patients, stakeholders and other pertinent parties inquiries. Responds to general inquiries as required.Maintains patient service records and performs related duties as requested.Participates in bed management as defined by operating unit policies and procedures.Communicates clinical, financial, and administrative information.Performs other duties as assigned.Assists nursing and technical staff in screening patients and performs a variety of moderately to highly complex patient registration duties.Interacts with technologist and radiology nursing staff; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate.Qualifications
High school diploma or equivalent.One to two years work experience in hospital healthcare…
Position Requirements
10+ Years
work experience
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