Guest Services | Fillmore Detroit

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with opportunities. Live Nation is certified as a Great Place to Work and is recognized by People Magazine’s “50 Companies that Care.”

We strive to help you achieve your career and personal goals. Live music is our passion and a reason to join Live Nation.

• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
• Confer with customers to provide information about services, location of amenities, accommodations, etc.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs

• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to work late hours
• Flexible schedule
• 3 years’ work experience interacting with people in a positive environment
• Read, write, and speak English fluently
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• Tolerance of all cultures, music, and art forms

• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment
• Experience using metal detection equipment
• EMT or other medical background

• Working environment is fast paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

We are committed to an inclusive environment and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of such leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, or any other basis protected by applicable law.

• Entry level

• Part-time

• Management and Manufacturing
• Industries

Live Nation strongly supports equal employment opportunity for all applicants.