Customer Solutions Engineer, Illumination

About Us

Tacto Tek is transforming the design and manufacturing of electronics with our IMSE® (In-Mold Structural Electronics) technology. By licensing our technology to development houses and manufacturers across industries, we enable the creation of innovative, lightweight, and sustainable electronic solutions. Our mission is to drive the future of structural electronics, pushing the boundaries of product design and functionality. We are seeking a dynamic, technically skilled professional to lead customer engagement efforts and support our sales team with expert engineering solutions that help customers successfully adopt and implement IMSE technology.

As a Customer Solutions Engineer, Illumination at Tacto Tek, you will play a key role in enabling customers to realize the full potential of IMSE® technology in their applications. Acting as the strategic and technical bridge between our customers and Tacto Tek’s multidisciplinary engineering teams, you will support customer adaptation efforts from early ideation through prototyping to production readiness.

You will drive the integration of innovative IMSE-based solutions by combining deep technical understanding of illumination design with a strong customer focus. Your responsibilities include concept creation, executing optical simulations, and contributing to design feasibility, all while ensuring solutions meet functional, aesthetic, and manufacturable requirements.

In addition to your engineering and advisory tasks, you have an opportunity to manage customer projects, coordinating internal and external stakeholders, tracking milestones, managing risks, and ensuring successful technical delivery within agreed timelines and scope.

This is a role that blends project management, application engineering, and customer engagement, ideal for someone who thrives at the intersection of technical depth, structured execution, and practical application in real-world customer environments.

• Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals.
• Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability.
• Conduct or support optical simulations (e.g., Speos or Light Tools) to validate concepts and provide technical insight during design discussions.
• Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint.
• Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes.
• Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks.

• Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field.
• Native English, other languages are a plus.
• Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management.
• Hands-on experience with optical simulation tools (Speos, Light Tools, etc.).
• Good understanding of optical theory and its practical applications.
• Basic understanding of plastic injection molding and elementary tool design.
• Basic knowledge of FMVSS and ECE lighting regulatory requirements.
• Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies.
• Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers.
• Adaptability and a customer-centric mindset in a fast-paced, innovative environment.
• Ability to work independently while being a strong team player as well.

• Willingness to travel for up to one month for training in Finland when starting your career at Tacto Tek, developing a deep understanding of Tacto Tek’s IMSE technology and processes.
• Flexibility to travel within USA for client meetings, tech shows, and industry events to…