Academic Services Officer I​/II - College Success Coach

Academic Services Officer I/II - College Success Coach

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Wayne State University, a premier public urban research university in Detroit, Michigan, is seeking an experienced Academic Services Officer I/II – College Success Coach for its Detroit campus. The position focuses on supporting and retaining first‑year and early‑transition students through the Warrior 360 (W360) comprehensive student support model.

• Monitor and report student progress using university tracking and reporting systems.
• Engage students in discussions and goal setting from initial preparedness through career planning.
• Provide support via university systems, face‑to‑face sessions, small groups, or events as appropriate.
• Assist with departmental outreach, including informational sessions, recruitment, and new‑student orientation.
• Partner with unit leadership to design and execute tailored retention efforts for the assigned student group.
• Communicate W360’s academic and non‑academic requirements, policies, and procedures accurately.
• Participate in unit and university committees; serve as liaison between W360 and other units.
• Collaborate with academic advisors to encourage regular advising engagement.
• Maintain professional boundaries and adhere to ethical campus conduct policies.
• Prepare written/oral weekly and semesterly reports.
• Continuously develop knowledge of best practices, policies, procedures, and technology relevant to program needs.
• Perform duties assigned by the Sr. Director and Associate Director(s).

• Bachelor’s degree in Guidance Counseling, Psychology or related field.
• Master’s degree required for Academic Services Officer II.
• Experience working with diverse and underrepresented student populations.
• Strong rapport‑building skills with students, staff, faculty, parents, and community partners.
• Demonstrated ability to work with students of varying academic preparedness.
• Computer literacy.
• Ability to plan and manage small‑scale academic programming/projects.
• Availability for evening and weekend hours as needed.
• Ability to work independently and in collaboration with experienced colleagues.

Experience supporting students through intervention, academic recovery, and persistence.

H92 - VP Student Affairs

Primary Department: H9212 - Office of Academic Student Affairs (H9212)

• Regular Employee
• Full Time
• Academic/Faculty

• Compensation type:
  Annual Salary
• Salary minimum/maximum: TBD

Office environment.

University policy requires a background check, including a criminal history check, for all employees before employment begins.

The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.