Customer Service Representative - Greektown Garage

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day, on time and in uniform.
• Courteously assist customers by answering any questions they may have. If necessary, direct the customer to the facility manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the facility manager.
• Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the facility manager.
• Communicate debris, water, oil spills, etc. to garage office.
• Substitute for valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks, and freeways in the area of the garage.
• Assist facility manager with other duties as needed.

Position
:
Customer Service Representative (Non‑driving role)

Location
:
Detroit Garage, 48226

Pay
: $15 to $16.50 per hour

Benefits
:
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

Job requires a Parking Attendant License

Education/Experience
:
Less than high‑school education or one month related experience, training, or an equivalent combination of education and experience.

License Requirement
:
The individual will be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to drive a company vehicle or drive on company business.

Availability to Work
:
Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.

Language Skills
:
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one situations to customers and other employees.

Mathematical Skills
:
Ability to add, subtract, add two‑digit numbers, and multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.

Appearance
:
Employees must maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands
:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender…