Logistics Specialist; Customer Service

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Greater Detroit time type:
Full time posted on:
Posted Yesterday job requisition :

Job Title:

** Logistics Specialist (Customer Service)
** Job #:
**** Number of Openings:
** 2
* * Industry:
** Manufacturing (Paint, Coatings)
*
* Location:

** Mt. Clemens, MI
** Salary:
** Depends Upon Experience
*
* Schedule:

** Day

Shift: 6:00am to 2:30pm or 7:00am to 3:30pm Monday thru Friday
** Background:
** Candidates must be able to pass a Background Check & Drug Screen
*
* Education:

** High School Diploma (Required)
** Important:
** Candidates must have Logistics/Supply Chain experience. Candidate must have at least 2 years’ Customer Service experience. Candidates must be proficient in MS Office Suite (Word, Excel, Outlook, etc).
** Important:
** This position will be worked 100% onsite. No remote or hybrid work.
**** Job Description
**** Responsabilités:
** The Customer Service Representative (CSR) provides a high level of customer service by understanding Axalta offerings, developing internal and external relationships and effectively processing customer orders with first pass data integrity.  The CSR is to provide support to the entire supply chain and must ensure that invoices are processed daily according to shipments and reports available in SAP. The CSR must exhibit a high level of accuracy, attention to detail and passion for excellence professionally and effectively with customers and many different functional groups.
* Process customer orders and returns, credits and debits through appropriate system with first pass data accuracy.
* Process invoicing for Axalta-owned inventory sites and reconcile according to procedures.
* Establish sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition.
* Monitor shipment status and take appropriate action where necessary e.g. expediting, tracing, etc. Establish resources to involve in ensuring commitments to customers are met.
* Resolve issues related to lost or damaged shipments and be able to implement a plan of action to meet the customer requirements.
* Reconcile and resolve Accounts Receivable issues as they pertain to customer service procedures.
* Timely processing of shipped not billed items and open orders.
* Work with customer production teams and planning group to insure customer requirements are met.
* Ensure customer ship dates meet customer needs consistent with the schedule and work with planning team on day-to-day issues.
* Interface routinely with the customer, Marketing, production and other Axalta sites.
* Process releases of purchase orders and receipts and interact with vendor as needed.
* Coordinate and participate with customer visits as needed by the business.
* Maintain a proactive relationship with internal and external customers.
* Understand and respond to metrics focused on driving continuous improvement of the process.
* Stay highly organized and set priorities for a demanding, diverse business work load
* Process production orders for re-cans.
* Maintain and follow policies, procedures and work practices.
* Work effectively in a dynamic team environment and be flexible to take on tasks when required by the team/management.
** Qualifications include:
**
* Education:

High school diploma is required.
* The ideal candidate will have at least two (2) plus years of customer service representative experience working in a corporate setting.
* Proficient experience working with SAP and the Microsoft Office suite is required
* Candidate must have proven problem solving ability, negotiation skills, and effective complaint resolution.
* Candidate demonstrated experience of forming and maintaining positive and professional relationships with customers and colleagues
* Candidate must possess excellent verbal and written communication skills
* The ideal candidate be able to:
* organize and set priorities for a demanding, diverse business work load
* work effectively in a dynamic team environment
* work effectively with minimal supervision.
** Our Company:
** Axalta has remained at the forefront of the…