Customer Service Agent

Overview

National/Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.

• This position pays $17 / hour plus bonus incentives each month!!
• Full Benefits Provided:
  Health, Vision, Dental, 401K, Paid Time-Off
• DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)
• Must have open availability, including mornings, afternoons, evenings, weekends and holidays

We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

• Greet customers as they arrive to return their rental.
• Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
• Accurately complete rental transaction and ensure customer satisfaction.
• Review rental changes and provide an accurate receipt to customer.
• Provide information to customer regarding transportation to the airport terminal.
• Inquire about level of customer service and document any concerns.
• Accurately check vehicle for damage.
• Assist in keeping lot organized for ease of access and traffic flow.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 6 months customer service experience
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years
• No drug or alcohol related convictions on driving record in the last 5 years
• Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays