Audio Visual Service Coordinator

Audio Visual Service Coordinator

CTI has been a leading audio‑visual provider for over 36 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people. A collaborative and lively working environment lets the best and brightest audio‑visual experts showcase their passion for technology and deliver quality, high‑end conference solutions.

As a Service Coordinator in our Detroit branch (Troy, MI), you will be a sharp, organized, and friendly administrative professional working closely with sales, technical, and accounting staff to ensure a superb customer experience. We seek someone dependable, personable, and enthusiastic who embraces challenges and thrives in our culture.

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Coordinate with the operations team to schedule available technicians.
• Follow up on service calls to ensure customer satisfaction.
• Maintain accurate service tickets in our system.
• Initiate RMAs and collaborate with shipping and receiving departments.
• Perform other duties as assigned.

• Willingness to fearlessly embrace company culture.
• Ability to work independently with minimal guidance while asking the right questions when needed.
• Strong verbal and written communication skills, acting as the face of our company to clients.

• Minimum high school diploma or equivalent.
• Prefer at least 2 years in a corporate, service, or hospitality environment.
• Customer service experience.

• Base Salary $35,000 to $50,000/yr (DOE)
• Employer‑matched medical and dental insurance (available after 60 days).
• Employer‑matched 401(k) up to 3% (after 6 months).
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months).
• Graduated PTO program, all major holidays off, and three floating holidays from day one.
• Special gifts for significant life events (marriage, birth of a child, home purchase).
• Cell phone reimbursement plan.
• Long‑Term and Short‑Term Disability, 100% paid by CTI.
• Life Insurance, 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.