Audio Visual Service Coordinator

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by CTI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35,000.00/yr - $50,000.00/yr

CTI has been a leading audio-visual provider for over 36 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit  have developed a collaborative and lively working environment, where the best and the brightest audio-visual experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do.

This creative atmosphere helps us apply and share our skills with our clients seeking quality, high-end audio-visual and Conference Solutions.

We are looking for an Audio Visual Service Coordinator to join our operations team in our Detroit Branch, located in Troy, MI, whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience.

We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come his or her way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed.

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving departments to follow up.
• Other duties as assigned.

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren't afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills and can be the face of our company to our clients.

• Minimum high school diploma or equivalent
• Prefer at least 2 years in a corporate, service, or hospitality environment
• Customer service experience.

• Base Salary $35,000 to $50,000/yr (DOE)
• Employer-matched medical and dental insurance (available after 60 days of employment).
• Employer matched 401K up to 3% (after 6 months of employment).
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three “floating” holidays, available upon your first day of employment.
• Special gifts for significant life events, as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long-Term and Short-Term Disability 100% paid by CTI.
• Life Insurance 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Seniority level

Entry level

Full-time

Design, Art/Creative, and Information Technology

IT Services and IT Consulting