Customer Service Specialist

Responsibilities

• Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities.
• Ability to provide customer solutions through general knowledge of products, processes & provides support to team as needed
• Exhibit a strong focus on developing relationships.
• Represent AMI with Stellantis/Mopar dealers.
• Evaluate the customer’s needs and determine appropriate actions.
• Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
• Interact with other departments to ensure timely responses to customer inquiries and orders.
• Resolve customer concerns and questions as it relates to delivery issues.
• Strive for one call resolution with every customer.
• Display a professional manner when dealing with internal and external customers.
• Complete all administrative documentation required.
• Input critical notes to contact center management system.
• Attend all training sessions, as required.
• Exhibited basic proficiency with diagnostic skills and industry/product knowledge

• 1+ year of sales/service experience. Automotive industry preferred.
• Office tools:
  Basic knowledge of Outlook, Word, Excel
• Automotive knowledge preferred. General knowledge of car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands.
• Detail-oriented
• Customer Focus

• Continuous viewing from and inputting data to a computer screen.
• Sitting for long periods of time.