Managed Services - PIT QRD - Senior Manager

Overview

Specialty/

Competency:

Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 40%

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk.

Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate.

You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Work with cross-functional teams to implement leading practices
• Analyze performance metrics to identify areas for enhancement
• Foster a culture of continuous improvement and operational excellence
• Engage with stakeholders to validate outcomes and gather feedback
• Mentor and develop team members to enhance their skills and capabilities

• Bachelor's Degree
• At least 12 years of experience
• ITIL certification

• Master's Degree preferred
• Certification(s) preferred:
  Project Management Professional (PMP), Six Sigma, Capability Maturity Model Integration (CMMI)
• Advising on various aspects of Managed Services delivery
• Driving process quality and delivery excellence
• Aligning Service Contracts and Financials with client expectations and have healthy deal economics at various stages of procurement process and service delivery
• Implementing Quality for varied technologies
• Possessing knowledge of the Capability Maturity Model Integration (CMMI) program and ITIL
• Running continuous improvement initiatives
• Mentoring staff in talent management
• Possessing managed Services delivery experience

Learn more about how we work:
Learn more about PwC practices and approach.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
PwC H-1B Lottery Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by various Fair Chance Ordinances, arrest or conviction records will be considered for employment in accordance with these laws. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit the following link:
PwC benefits page.