Operations Analyst

Overview

Reviews, analyzes and evaluates business systems and user needs. May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available. This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process.

Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions. Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks. Excellent PC skills and knowledge of Microsoft Office tools. May coordinate the work of others to the extent their efforts might affect completion of assigned tasks. A wide degree of creativity and latitude is expected. 5 to 7 years of experience working with business customers gathering system requirements. Bachelor s degree or equivalent work experience in area of specialty is required.

• Liaison between external vendors, call center, and customers.
• Communication via email and phone.
• Process vendor claims/payments using Service Bench application.