Customer Billing Specialist

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Reporting to the Ford Pro Billing Operations Manager, the Customer Billing Specialist supports all aspects of Ford Pro’s billing and invoicing processes. Key responsibilities include managing ad hoc billing tasks, performing data analysis, assisting customers with billing inquiries, and developing custom Excel-based invoicing solutions.

The Customer Billing Specialist also helps oversee core billing operations, collections activities, and subscription management for Ford Pro’s expanding business portfolio. This role is a vital part of the Ford Pro Global Enablement Organization, ensuring customers receive an accurate, efficient, and seamless invoicing experience.

What you'll do...

• Manage and execute billing operations: Oversee routine and ad hoc billing and payment processes, including month-end close activities, to ensure accuracy and timeliness.
• Invoice and payment accuracy: Process customer invoices, credits, debit memos, chargebacks, refunds, and payments with precision and within established timelines.
• Custom invoicing solutions: Develop and manage tailored invoicing tools, including the creation and maintenance of Excel-based templates to meet unique customer requirements.
• Billing analysis and process improvement: Conduct detailed billing analyses to identify trends, discrepancies, and opportunities for improving efficiency, accuracy, and revenue optimization.
• Customer support and communication: Serve as a primary point of contact for Ford Pro customers regarding billing inquiries, ensuring prompt issue resolution and clear, professional communication.
• Collections and account management: Engage customers in collections and other billing-related phone calls to maintain timely payments and strong customer relationships.
• Subscription management: Support the administration of prepaid Charging SaaS and Fleet Management subscriptions.
• Cross-functional collaboration: Partner with key stakeholders to design, test, and implement new billing and invoicing solutions that support evolving business needs.
• Reporting and compliance: Manage recurring and ad hoc reports related to billing and financial operations, while ensuring compliance with daily and annual billing requirements.
• Project coordination and updates: Work closely with Product Owners, Managers, and other stakeholders to provide regular project updates on design, implementation, and testing progress; identify and communicate risks, gaps, and milestones to leadership.
• System integration support: Assist with Zuora migration initiatives and other billing system enhancements as required.
• Relationship management: Build and maintain effective working relationships across multiple internal teams and external partners within a dynamic, entrepreneurial environment.
• Revenue and customer balance: Maintain a strong balance between protecting Ford Pro’s revenue interests and ensuring fair, customer-focused outcomes.
• Team communication: Communicate updates effectively to Customer Enablement and Support team members to ensure alignment and consistency.
• Contribute as a positive, proactive team member—demonstrating a strong work ethic, creative problem-solving, and a collaborative approach while sharing best practices and lessons learned.

You'll have...

• 3-5+ years of billing experience in a customer facing role required with Office 365, particularly Excel for data analysis and custom template…