Director Business Operations - Model e

Overview

Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model E is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out.

Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

What you’ll do

The Director of Business Operations for Model E is a high-impact, strategic leadership role serving as the primary advisor and "right-hand" to the General Manager of Model

E. As a key leader within Ford’s EV business unit, this individual is responsible for managing global business operations and ensuring the GM’s office functions with maximum efficiency. This role is not just an operator, but a strategic storyteller who can synthesize complex data and analytics into actionable insights that shape the future of Ford’s EV business.

The ideal candidate will bridge the gap between high-level strategy and operational execution, translating technical and financial data into compelling narratives, removing barriers to change and navigating the complex, fast-paced environment of the EV industry. You will be accountable for the performance of the Model E Business Office, leading a team to deliver data-driven insights that shape the future of Ford’s electric, hybrid, and EREV portfolio.

• GM Advisory:
  Serve as a trusted advisor to the GM, proactively identifying and analyzing critical business issues, retail trends, and competitive threats in the EV market.
• Strategy Implementation:
  Drive the mid-to-long-term execution of Model E business plans, focusing on key growth areas, product portfolio decisions, and the reimagined dealer/customer experience.
• Objective Setting:
  Lead the annual objectives and KPI setting process (aligned with Ford+ corporate goals), cascading these metrics across the Model E leadership team and cross-functional partners.

• Global Governance:
  Continuously improve the Model E Management System effectiveness and maturity level. Design and manage efficient global governance forums. Set agendas, facilitate decision-making, and ensure rigorous follow-up on action items to eliminate "blind spots." Support employee engagement initiatives to include ensuring business progress is broadly shared.
• Business Office Alignment/Best Practice Sharing:
  Maintain a high-impact collaborative network with the Business Office leads of Ford Blue, Ford Pro, Lincoln, and FCSD. Drive enterprise alignment by synchronizing cross-BU priorities, sharing operational best practices, and ensuring Model E’s methodologies are integrated effectively within the broader Ford+ framework.
• Business Operations Review (BOR):
  Lead the creation of monthly BOR and Board of Directors materials, crafting high-quality, data-driven narratives that reflect the state of the global Model E business.
• Workflow Optimization:
  Streamline the GM’s daily operations and workflow, prioritizing projects and managing resources to ensure the leadership team remains focused on the highest-value initiatives.
• Financial Oversight:
  Partner with Finance to monitor budgets, track KPIs monthly, maintain a healthy Profit Improvement Action (PIA) funnel and coordinate "Plan-Do-Check-Act" (PDCA) cycles when performance deviates from the plan.

• Value Creation:
  Communicate the Model E transformation story to internal and external audiences in partnership with stakeholders, creating tailored materials for CEO speaker events and investor relations.
• Strategic Vendors and Consultants:
  Serve as the central point of contact for select high-priority external partnerships. Manage the end-to-end lifecycle of consultancy engagements, from initial scoping and needs assessment to final execution and delivery. Partner closely with Procurement and Finance to streamline vendor…