Director, Product Management

Overview

Director, Product Management role  will drive the vision, strategy, and go-to-market approach for ICE’s flagship Digital Consumer Interface Platform (Customer Acquisition Suite, including Mortgage Point of Sale, CRM and Lead Management Systems) native to the Encompass loan origination system. Collaborate with cross-functional teams across Product, Sales, Engineering, Marketing, Finance and Client Success to deliver innovative experiences that improve borrower engagement and increase pull-through rates and efficiency for lenders.

This role is suitable for candidates available at Director or Senior Director level.

• Strategic Vision &
  
  Roadmap:
  
  Define and evolve the long-term product strategy for the ICE Customer Acquisition Suite (ICAS) to meet market demand, regulatory changes, and customer needs. Near-term focus includes POS enhancements and deeper Encompass integration.
• Market and Customer Insight:
  Leverage knowledge of the mortgage industry, originations, borrower behavior, lender workflows, and regulatory considerations to shape ICAS direction.
• Go-to-Market Strategy:
  Partner with marketing, sales, customer success and finance to develop and execute launch strategies, messaging, and value positioning.
• Product Portfolio Management:
  Own performance and growth of the full product line, including pricing, packaging, and bundling strategies.
• Competitive Intelligence:
  Analyze competitors and market trends to identify gaps and opportunities for differentiation.
• Stakeholder Leadership:
  Act as a trusted advisor to customers internally and externally, and as a strategic advisor to ICE Mortgage Technology and ICE’s executive team.

• 10+ years of experience in product strategy or product management, with at least 3 years in digital lending.
• Knowledge of consumer finance with emphasis on mortgage origination workflows, borrower experiences, and regulatory environment.
• Proven leadership in defining and launching SaaS products at scale.
• Experience working with enterprise lenders and financial institutions.
• Strong communication, analytical, and executive influencing skills.
• Bachelor’s degree required; MBA or advanced degree preferred.

• Previous leadership role in a mortgage POS or LOS platform company (e.g., Blend, Roostify, Simple Nexus).
• Experience driving user acquisition and engagement strategies in financial services technology.
• Familiarity with Encompass partner ecosystems and integrations (e.g., CRM, underwriting, document management).

The California base salary range for this role is between $140,000 and $270,000 USD. The base salary range does not include ICE’s incentive compensation. ICE provides a competitive suite of employee benefits, including healthcare coverage, a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.