Student Accounts Associate

Student Accounts Associate

Wayne State University is searching for an experienced Student Accounts Associate at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

• Provide cashiering and accounts receivable services to university students and campus departments. Apply procedures in the processing, verification, and recording of accounts receivable payments and documents. Provides front-facing teller and lobby services to students and the university community. This position will report to the Cashier Office Supervisor.
• Receive and process payments coming into the University Cashiers Office. Open, distribute and process incoming mail check payments. Prepare receipts for payments received.
• Conduct daily balancing of transactional activity, ensuring accuracy of posting and deposit. Assist in preparing daily bank deposits.
• Provide optimum front-facing service to students and the university community. Provide account information to students, university staff and/or vendors, triaging and escalating cases, as necessary.
• Utilize knowledge of student account and cashiering policies and procedures to communicate accurate information. Troubleshoot and assist in resolving payment and account related problems.
• Provides support to the Accounts Receivable Clerks and Student Account Specialist as needed.
• Assist students, university departments and/or vendors with account and payment related questions via phone and email. Maintain in depth knowledge of applicable policies and procedures to communicate accurate information effectively.
• Other duties as assigned.

This classification level provides responsible and independent teller and front desk services to the university community. Because the duties of this position include working with money, the incumbent must consent to a criminal background investigation and be able to be bonded. This level performs tasks which are procedural in nature. The incumbent must handle new situations based on information learned through prior experience or exposure.

The incumbent must have keen attention to detail and the ability to communicate effectively within assistant university staff, students, and the general public. This position is primarily located in the Cashiers Office and reports to and receives work direction from a professional, or management level position.

MINIMUM QUALIFICATIONS

Education

High school completion (or GED)

High school graduate or an equivalent combination of education and/or experience; coursework in bookkeeping or accounting preferred.

Experience

1 to 2 years of cashiering experience in a service orientated position preferred.

Accounts Receivable practices and procedures preferred.

Experience using and knowledge of Financial Management System (FMS/BAR) and General Billing System (GBS) preferred.

Knowledge, Skills, and Abilities

Knowledge of student accounting administrative policies and procedures.

Strong organizational and communication skills.

Ability to process transactional activity with keen attention to detail.

Knowledge of MS office products, including Excel.

Excellent customer service skills.

Ability to handle multiple work priorities, organize and plan work/projects.

Ability to work effectively as a team member.

Ability to meet established deadlines, working in a demanding environment.

Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Must obtain security clearance.

H82 - Fiscal Operations

H8235 - Bursar

• Regular Employee
• Job type:
  Full Time
• Job category:
  Staff/Administrative

• Compensation type:
  Annual Salary
• Salary minimum: $33,127
• Salary hire maximum: $39,748

- This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply.

- Office environment.

- Work performed on-campus.

• Number of openings: 1
• Reposted position:
  No

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.