Credentialing Assistant - CVO

Job Description - Credentialing Assistant - CVO )

Detroit Medical Center Shared Services is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note:

Eligibility for benefits may vary by location and is determined by employment status.

Under close supervision and in accordance with established policies and procedures, supports the credentialing verification efforts of the Credentialing Verification Office (CVO) by serving as the department receptionist and performing various clerical and data entry tasks. Greets visitors and personnel upon arrival; ascertains needs of visitor and directs visitors to correct areas as appropriate. May provide limited factual information regarding department procedures.

Answers the CVO general telephone line, screens and directs calls, and takes and relays messages. Data enters a variety of information from various source documents into the computer system to create, maintain and/or update department records or files. Verifies data entry activities; resolves discrepancies with source documents by contacting document originators; enters corrections into the system. Accesses the system to retrieve stored information.

Scans and appends electronic attachments to the appropriate electronic file. Processes incoming and outgoing mail, according to departmental procedures. Photocopies and files documents. Makes recommendations to department leadership on data entry procedures to increase the efficiency of operations within the defined area of responsibility. May perform other duties as assigned.

• Greet visitors and personnel upon arrival and direct them to appropriate areas.
• Answer the CVO general telephone line, screen calls, and relay messages.
• Enter data from source documents into the computer system, maintain and update department records.
• Verify data entry activities and resolve discrepancies with source documents.
• Retrieve information from the system as required.
• Scan and append electronic attachments to the appropriate electronic file.
• Process incoming and outgoing mail according to departmental procedures.
• Photocopy and file documents.
• Make recommendations to department leadership on data entry procedures to enhance efficiency.
• Perform other duties as assigned.

Minimum Qualifications
:
High school diploma or equivalent;
Six to twelve months clerical work experience;
Experience in a medical affairs or credentialing office preferred.

Skills Required
:
Interpersonal skills and written communication skills to positively represent the department;
Ability to perform a variety of clerical duties, including basic typing and correspondence;
Ability to operate automated office equipment such as fax machine, copier, personal computer;
General knowledge of customer service principles and practices.

The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.

DMC's 150-year legacy of medical excellence and service provides patients and families world‑class care in…