Office Support Specialist ; Field Engineering

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.

Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.

The Office Support Specialist 2 acts as an assistant to the head of a DWSD unit. This position plans, organizes, manages and performs a variety of business operations, general and specialized administrative activities including, but not limited to answering multiline phones, maintaining calendars, making travel arrangements, handling information requests, preparing correspondences and reports, data entry, recordkeeping, conducting investigations, analyses, and evaluations for assigned unit.

• Perform clerical work.
• Maintain records.
• Complete recordkeeping, typing, transcription and similar work.
• Reconcile petty cash.
• Design and utilize filing systems.
• Handle customer calls efficiently and tactfully.
• Classify items for entry into bookkeeping records.
• Check arithmetic computations and balance figures.
• Operate standard office equipment such as personal computers, printers, copiers, scanners, fax, etc.
• Maintain calendars for departmental staff.
• Schedule tours, trainings and meetings.
• Perform routine correspondence in response to inquiries and complaints and handle routine contacts with other divisions or sections of the organization.
• Possess a valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain.
• Follow security and safety policies and procedures in carrying out work duties.
• Provide on the job training.

• Provide information to the public regarding departmental policies and procedures.
• Make travel arrangements.
• Arrange for calibration of equipment.
• Maintain materials and supplies for the office and staff.
• Perform non-technical research.
• Position may be called upon to direct specific project activities or to work as a team member.
• Perform related work duties as assigned.

• Routine clerical operations
• Office dynamics and organizational structure
• Data management systems
• Complex clerical operations
• Basic business and statistical concepts
• Job-specific tasks, processes and assignments
• Prioritization
• Information systems and job-related expertise

• Type, enter data and file efficiently and correctly.
• Manage office inventories and supplies
• Operate office equipment
• Interact well with departmental staff, customers and vendors
• Analyze information and compile data
• Use advanced technology

• Understand and follow verbal and written instructions
• Communicate effectively, both verbally and in writing
• Proficient in Office Suite software such as Word and Excel
• Handle frequent calls with customers
• Establish and maintain effective working relationships with others
• Effectively utilize appropriate security and safety equipment and procedures
• Maintain regular and reliable attendance
• Communicate frequently with team members and other units across the Department about process, equipment or potential problems
• Direct team activities or work as a team member
• Make arithmetic computations with speed and accuracy
• Assist departmental staff in the completion of complex tasks
• Identify system errors and make corrections
• Prepare and audit complex documents
• Lead meetings and advise on processes
• Develop proficiency in unit specific operations and software
• Work effectively in a team-based, flexible workforce with minimal supervision
• Initiate new office procedures
• Initiate actions for the settlement of problems falling outside of routine procedures
• Perform more complex clerical and office work such as billing activities, recording cost data in the preparation of work schedules for field employees, coordinating activity records for the preparation of periodic or special reports
• Prov…