Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are focused on a long-term strategy and transformation called Block Next, aiming to elevate how we work, serve, and lead in our industry.

We are curious, creative, and always on the move, and we welcome challenges as opportunities to make a meaningful difference where you live, work, and play.

A Typical Day:
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate our seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, delivering an outstanding client experience, and achieving office growth objectives. We’ll help you advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates.

Pay and location information is provided in the Pay Range section. This role is based in Detroit Lakes, MN.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Provide leadership to a customer-centric team of tax office associates and manage a single tax office to accelerate seasonal tax growth.
• Lead daily activities to ensure that tax office work is completed on time, with quality standards and aligned with priorities and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Prepare tax returns as required and serve as a resource on tax topics and products for associates.
• Partner with the District General Manager to create and implement office-level growth plans, including local partnerships and community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office roles.
• Serve as the point of contact for onsite escalated client service concerns and resolve client scheduling conflicts.
• Conduct timely performance reviews and collaborate with relevant HR resources to address performance issues.

• Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (or equivalent experience).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office and ability to work independently with minimal supervision.
• Flexible, customer-centric mindset with the ability to adapt work schedules based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate and wellbeing programs to support health, wellbeing, and financial wellness.
• Better You wellbeing program and neurodiversity/caregiver support.
• Various discounts on everyday items and services.
• Additional benefits with eligibility:
  Medical coverage, 401(k) plan, Employee Stock Purchase Plan, and other programs. Check details at

Why work for us:
We invest in our people and maintain a connected culture where trust, care, and collaboration help everyone belong and grow. If you’re looking to make an impact, H&R Block is the place for you.

$15.00 - $65.00/Hr (local minimum wage laws apply; final pay decisions based on experience, education, skill, performance, and location).

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