Shuttle Driver

Job Title:

Shuttle Driver

Reports To:

Parking Operations Manager

Summary:

Emerald Grande at Harbor Walk Village is seeking a dependable and safety-focused Shuttle Driver to transport team members between designated off-site parking locations and the resort. Occasionally you might also transport guests to specified locations in the nearby region. This role is essential in ensuring smooth daily operations while upholding our standard of Legendary service. Our mission is to create Legendary experiences not only for our guests but for our team.

We value professionalism, accountability, and safety in every role.

Essential Duties and Responsibilities

• Safely operate a shuttle bus while adhering to traffic laws and DOT regulations in various weather conditions

• Transport passengers to and from designated locations on established routes and schedules

• Conduct pre- and post-trip vehicle inspections and report any issues

• Maintain fuel and mileage logs

• Keep the shuttle interior and exterior clean and orderly

• Assist in basic vehicle upkeep (checking tire pressure, refueling, report concerns)

• Deliver excellent guest service and address passenger questions courteously

• Coordinate with Security and Parking Operations leadership

• Follow all company policies, safety procedures, and customer service standards

• Maintain a clean driving record

• Participate in required DOT and company training

• Report accidents or incidents immediately

• Maintain a professional appearance at all times

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.

Minimum Requirements

• Minimum 20 years of age

• Valid Driver's License for the state of Florida

• Must join DOT consortium program

• Ability to pass background screening and drug testing

Training & Development

• Minimum one (1) full day ride-along training with experienced driver

• Minimum one (1) management-supervised ride-along evaluation

• Completion of defensive driving training

• Drive Safe Online Training Modules

• Fleet safety training and company-specific operational instruction

Physical Requirements

• Ability to enter and exit vehicle multiple times per shift

• Ability to assist passengers safely when necessary

• Ability to work outdoors in varied weather conditions

• Ability to sit for extended periods while operating vehicle

• Ability to work independently and manage time effectively.

• Ability to maintain accurate records and logs

• Ability to assist passengers with luggage or other belongings.

Knowledge, Skill and Ability Requirements

Ability to provide excellent customer service while interacting with internal and external guests. Be able to work under pressure in a fast-paced environment

Language Skills

Must be able to speak, read, write, and comprehend English. Bilingual is a plus. The ability to read and comprehend simple instructions, short correspondence, and memos.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Availability

The Emerald Grande at Harbor Walk Village is open and operational 24 hours a day, seven days a week. Employees are required to be available to work weekdays, nights, weekends and holidays.

License Requirements

Valid driver's license with no major violations for the last three (3) years, 1 or less minor violations.

Rules and Regulations

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's Safety Policy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move, and push and/or pull up to 35 pounds or more upon occasion, Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.