Lead, Customer Experience

Lead, Customer Experience page is loaded## Lead, Customer Experience locations:
O5 0731 DESTINtime type:
Full time posted on:
Posted Yesterday job requisition :
R-105245
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* Job Description:

** Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary

Job Functions:

Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line  Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed  Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations  Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell  Drive loyalty enrollments, Saks First acquisition and Connected Service behaviors to ensure a seamless customer experience  Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods  Leverage and train walkie talkie expectations for flex of coverage to support customer need  Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment      Who Are You:  Aspiring leader who can educate, drive results, and maintain high standards  You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue  Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance  An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas  Confident and professional communicator      You Also Have:  High School Diploma or equivalent required;

4 year degree or relevant work experience preferred  1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results  Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks  Ability to train and coach associates on selling behaviors to ensure high performance  Flexibility to work evenings, weekends and public holidays      Your Life and Career at Saks OFF 5TH:  Be part of an empowered, innovative team;

work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win  Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers  A culture that promotes a flexible work environment  Benefits package for all eligible full-time employees (including medical, dental and vision)  An amazing employee discount and other exciting perks      #OFF5

THSelling

Supervisor      Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Salary and Other Compensation:
The starting hourly rate for this position is between $ per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.  This position is eligible for commissions in accordance with the terms of the Company’s plan.
Benefits:
The Company offers the following benefits for this position, subject to…