Server, Server​/Wait Staff

Overview

DEFINITION:
Provides superior customer service to each guest and ensures that their dinning expectations are exceeded. Coordinates and communicates with front and back-of-the-house personnel to ensure that all items are prepared properly and on a timely basis. Observes diners to ensure that guests are satisfied with the food and service, responds to additional requests, and determines when the meal has been completed.

Totals bills and accepts payment.

• Must possess excellent customer service skills including pleasant and friendly demeanor.
• High school graduate or equivalent desired.
• Must be able to communicate and understand the primary language(s) of the work location, and understand the primary language(s) of the guests who typically visit the work location.
• Must be able to perform simple mathematical calculations.
• Must be able to work flexible hours;
  Monday through Sunday for no more than a 25 week seasonal period. Must be 18 years of age.

• Greets guests in a prompt, friendly and courteous manner. Focuses on providing guests with a positive Fudpucker’s experience.
• Is knowledgeable about Fudpucker's history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may inquire.
• Processes guests' orders to ensure all items are prepared properly and on a timely basis. Communicates between the front and back of house to ensure guest satisfaction with the food, beverage, and service.
• Observes diners to ensure that guests are satisfied with the food and service, responds to any additional requests, and determines when the meal has been completed. Communicates with management regarding and criticisms about Fudpucker's products and services.
• Ensures that all guests are thanked for their business and distributes customer comment cards prior to their departure.
• Maintains assigned section in a clean and safe manner throughout each shift and thoroughly cleans it prior to clocking out.
• Complies with all Fudpucker's policies and procedures as per the Employee Handbook.
• May assist others and perform other appropriate duties and routines as requested by the FOH Manager and/or other management personnel

• Must be able to exert fast-paced mobility for periods of up to four hours in length.
• Must be able to stand for long periods of time.
• Must have the ability to lift trays frequently weighing up to 30 pounds and carry them up and down stairs.