Airport Supervisor - Destin, FL

Address:
Destin, FL 32541, USA

Job Description

Details

Hourly Rate: $21.00/HR + Full Time

Schedule:

Sunday through Thursday (11 PM-7 AM) + need to take a DOT physical.

The Spirit of the Position:

The Supervisor oversees the Airport parking facilities on off‑shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to always help.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Requirements:

• DOT certified or the ability to successfully perform and pass a DOT physical examination.
• Comply with Federal DOT, State Rules/Regulations, and Company Policy.
• Ability to read, write, and speak English.
• Valid Driver’s License with passenger endorsement if applicable for state regulations.
• Ability to work flexible hours, including weekends or holidays.
• Ability to bend at the knees or squat frequently throughout a shift.
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.).

Education:

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Parking industry experience is required.

Experience:

• Supervisory experience is preferred but not required.
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team‑building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify