Guest Relations Agent

Description

COMPANY OVERVIEW:

Located along the stunning Emerald Coast in Destin, Florida, Compass Resorts is a locally owned and operated vacation rental management company dedicated to providing unforgettable beachside experiences. We specialize in offering a portfolio of carefully selected vacation homes and condos, ensuring guests enjoy the best Destin has to offer. As a leader in the hospitality industry, we’re proud to combine local expertise with a commitment to excellence, maintaining the highest standards in guest services, property care, and personalized attention.

What drives us is our strong foundation built on integrity, service, and a true passion for making vacation dreams come true. Whether it’s providing complimentary beach services or seamless check‑ins, we go above and beyond to make sure every guest feels at home by the beach.

Joining Compass Resorts means becoming part of a dedicated and close‑knit team that values quality, consistency, and teamwork. We believe in building solid relationships—with our guests, property owners, and each other—creating a supportive and positive work environment. Every team member is essential to achieving our mission and maintaining our reputation as one of Destin’s premier vacation rental providers.

Compass Resorts is seeking a detail oriented and passionate Guest Relations Agent to join our dynamic team. In this role, you will play a key part in ensuring seamless guest arrivals and departures, providing outstanding customer service, and being thorough in resolving any guest issues.

You will help maintain a positive, welcoming environment while upholding the highest standards of service. This position offers opportunities for growth and career advancement in a supportive, creative work environment. Flexibility to work weekends and holidays is required, this position is Full Time.

Evergreen Job Posting – Applications are reviewed only when a vacancy becomes available

We are accepting applications on a continuous basis for this position. Please note that while we welcome your interest, submitted applications will only be reviewed and considered when a vacancy arises.

This posting is part of our effort to maintain a pool of qualified candidates for future opportunities. If your experience and skills align with our needs at the time a position becomes available, we will contact you to move forward in the selection process.

• Ensure seamless arrivals and departures for all guests.
• Communicate proactively with guests prior to arrival, ensuring they have all the information needed for a smooth check‑in and stay.
• Handle guest inquiries via phone, email, and text, ensuring timely and professional responses.
• Serve as the primary point of contact for guests throughout their stay, addressing any needs or concerns.
• Coordinate with Housekeeping, Maintenance, and Reservations to ensure seamless property readiness and guest satisfaction.
• Become an expert in resolving guest issues and inquiries.
• Uphold the highest standards of service, ensuring every guest feels valued.
• Maintain a positive, upbeat attitude, contributing to a welcoming atmosphere.

• Demonstrate a high level of customer service with every guest interaction.
• Exceptional verbal and written communication skills, and a willingness to learn new skills and software.
• Ability to stand at the Front Desk for long periods.
• Flexibility to work weekends and holidays.

Hourly Wage: $18 - $19 per hour based on experience and achievement

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Supplemental insurance options
• Access to onsite gym
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

• Full-Time Schedule, 30-40 hours per week. 5 days per week. Weekends required.

“Helping you Discover a Better Direction”

If you’re a detail-oriented, reliable professional who values quality and consistency, apply today to become a part of Compass Resorts, where every day brings an opportunity to make an impact in a positive, team-centered atmosphere.