Client Success Specialist - Onsite - Payroll​/HR

About Clarity HCM

Clarity HCM is actively pursuing innovative, forward‑thinking candidates for our Client Success Specialist positions. This position is at the heart of our organization: guiding our clients through a successful experience by making customer service more helpful and human. We are the experts, and we work to ensure that our clients know their needs are heard and met with Clarity. If you have a passion for technology, customer experience, and the desire to be more than just another number at a company, this is the ideal position for you.

Apply today!

Located at our Destin, FL office, you’ll manage your assigned clients on their journeys from getting implemented onward. You will spend your first several months in an extensive training program. Our CSS are responsible for maintaining the build and ongoing support of all client purchased modules. This allows you full control over the setup and no more waiting on another department to do their job so you can do yours.

You will become not just an expert in the technology platform but an expert in the clients assigned to you. We assign substantially less clients per support role than any national provider ensuring you are never overwhelmed.

This is a growth role. Ideally, you will grow into an Executive Account Manager handling some of our highest touch clients. At that time, there will be a significant pay increase of 20‑30% in rate of pay.

• Minimum 2 Years in a phone/email‑based customer service role. Highly preferred at a payroll service bureau (ADP, Paychex, Paycor, Paylocity, Paycom, iSolved, UKG)
• Must be in the Destin/Walton County area and able to be at office
• Strong MS Office Proficiency (especially Excel)
• Excellent communication and problem‑solving skills
• Strong attention to detail and organizational skills
• Growth minded. Can pick up technology fast.
• Ability to handle sensitive information with confidentiality

• Prior iSolved payroll experience from a payroll/admin experience

• A role positioned for growth in the company
• 401k with generous match that is 100% vested on day 1
• 2 Weeks PTO in year 1 with 7 paid holidays
• ICHRA health reimbursement
• Ancillary benefits

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3‑minute mobile‑friendly application so that we can review your information. We look forward to meeting you!

All offers of employment are contingent upon the successful completion of a criminal background check, conducted in compliance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA). Applicants will be notified if any adverse action is taken based on the results.