Air Export Operations Specialist

Responsibilities

• Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
• Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
• Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
• Issue and review air waybills, export documentation, and billing documents with accuracy.
• Monitor shipment progress and provide real-time updates to stakeholders.
• Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
• Negotiate competitive air freight rates with carriers while maintaining service standards.
• Prepare and send client reports, maintaining accurate shipment records and status tracking.
• Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
• Handle claims and exceptions in line with company policies and customer expectations.
• Dispatch and follow up on Proof of Delivery (POD) documentation.
• Close files promptly and ensure all operational and financial documentation is complete.
• Resolve operational challenges efficiently and escalate when necessary.
• Support additional operational tasks and special assignments as required.