Customer Service Specialist

Job Title: Manager - Client Relations & Recruitment

Job Overview:

The Compliance Services Specialist II manages transactional roles within the Compliance Services team, including processing vehicle paperwork and registration renewals. The role involves building relationships with DMVs and vendors, operating within internal and external systems, and ensuring vehicles are legally registered. The position may require flexibility to work in different teams based on business needs. Key responsibilities include leading teams, creating SOPs, researching legislative changes, resolving client issues, supporting process improvements, and training new specialists.

Key Responsibilities:

• Monitor workflow and report on team performance
• Develop and manage SOPs for compliance processes
• Research legislative changes affecting transactions
• Investigate and resolve client issues
• Escalate potential issues and suggest solutions
• Support process and system improvements
• Manage reporting and follow-up on transaction processing
• Train and mentor new team members
• Support company initiatives to meet KPIs
• Assist with inbound compliance calls
• Perform notary tasks as needed

Skills and Competencies:

• Clear communication skills with external partners
• Customer service excellence
• Critical thinking and problem-solving
• Ability to multi-task and prioritize
• Attention to detail and accuracy
• Proficiency in Microsoft Office and web systems
• Negotiation skills with vendors
• Self-motivated team player with leadership qualities

Education and Experience:

• High school diploma or equivalent
• 3-5 years in office or customer service roles
• Experience with Salesforce request management system

Additional Details:

• Seniority Level: Entry level
• Employment Type:
  
  Contract
• Industry: Staffing and Recruiting