Collector Trainee - Bilingual- Spanish Speaking

Overview

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.

Are you goal-oriented, have a positive attitude, looking to achieve excellence, and like working in a fast-paced environment? Our base pay is between $15.00 and $18.00 per hour, along with a benefits package that includes a 401(k) contribution, medical, dental, vision, casual dress code and more. We have an uncapped bonus structure which rewards Debt Collectors for generating revenue. This position requires fluency in both English and Spanish.

Third party debt collection experience is preferred, but not required. NO late nights or weekends. This position requires training at our office with the potential option to transition to remote or hybrid after ninety (90) days.

• Make a high volume of outbound calls and take inbound calls for debt collections
• Assist customers with solving issues and inquiries, with a focus on negotiating payment arrangements while adhering to FDCPA, along with internal policies and procedures
• Manage account maintenance and accurately document all customer activity
• Adhere to all local, state, and federal laws governing the debt collection industry

• Bilingual, fluent in English and Spanish
• Third party experience collecting on credit cards is a plus
• Solid, consistent, stable work history
• Listening Skills
• Impeccable Attendance
• Excellent Customer Service
• Enjoy talking on the phone – Use your Call Center skills
• Make a High Volume of calls – use your sales and closing skills
• Work with scripts
• Adhere to compliance – use your previous Call Center or Debt Collection talents
• Goal oriented – use your sales experience
• Metrics driven
• Money oriented – Can you close the deal or generate revenue
• Collect money as a Debt Collector

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.