Product Specialist - Sugar

Overview

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey.

Join our team today and help us build a better tomorrow together.

Benefits

• 15 paid holidays with a end of year holiday refresh break
• Health, Vision and Dental Insurance
• 401K program
• Tuition reimbursement program
• Be Positively Excellent well-being program
• Term Life Insurance Plan
• Standard Disability Plan

The Product Specialist plays a vital role in gaining in-depth knowledge of the products within the assigned sugar product line. This role supports the Product Manager(s) in the day-to-day oversight and administration of these lines, ensuring smooth operations and accurate information. The Product Specialist serves as a key resource for both the Sales and Customer Experience teams, providing expert guidance on product and vendor details.

Additionally, the role may require developing a working knowledge of international import procedures, including customs clearance, tariff and duty assessments, and drayage logistics.

• Assist with the effective management of all lines assigned to the Group by working closely with Product Management, key vendors, and various internal colleagues
• Learn general product characteristics, functionality and common applications of assigned products.
• Monthly review of product line financials and corrective actions
• Train with the assigned Product Manager(s) and Technical Business Development team, attend industry and vendor sponsored training, along with industry conferences approved by the Management Team.
• Obtain an understanding of how markets conditions impact availability, pricing, and market position for responsible product lines. Become fluent in differing product line cost models and develop an understanding of product line margin structures with ability to quote the Sales Team as needed utilizing MMT (Margin Management Tool) or PM spot market guidance.
• Assist PM with communicating timely market updates and alerts.
• Assist PM in developing product line strategies and work directly with Sales to educate and support product line sales growth.
• Develop a strong working knowledge of Batory’s Data Systems including ERP (D365), CRM (MS Dynamics & Power BI), Power Apps and other systems to include functions related mainly to Product Management but also knowledge of Procurement Coordinator’s responsibilities (Internal Support)
• Responsible for setting up, updating, and reconciling vendor cost (VA & TA), trade agreements, new vendors and new items in D365 and Power Apps.
• Joint responsibility with PM for input and feedback on CRM items for your product line(s) by developing and managing accurate sample and opportunity reports to provide visibility of actions to vendors on behalf of Batory. Follow up with Sales team to obtain feedback to provide details to assigned vendors.
• Understand the Inventory Planning inputs into product forecasting monthly and responsible for reviewing stock modes quarterly.
• Collaborate with Operations to identify improvements to transportation, warehousing, and packaging.
• Review and manage Dormant/Expiring Report for continuous movement/ improvement.
• Review and communicate customer contract balances.
• Work with Product Managers to support vendor relationships. (External Support)
• Liaison between Product Coordinators and Vendors to manage orders, one-offs, complaints, invoice discrepancies and other support.
• Review and reconcile vendor contract balances.
• Responsible for obtaining shelf-life extensions as needed.
• Assist PM with quarterly review if requested.
• Managing discrepancies/order issues between Vendor Team and Batory Product Coordinators.
• Assist in setting up product returns through…