Night Fleet Manager

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity, innovation and respect for all employees, then join us! At TMC, we're committed to excellence in everything we do.

TMC Offers:

• 401(k) Plan
• Employee Ownership - ESOP!

TMC Transportation has an immediate opening for a Night Fleet Manager working out of our corporate office in Des Moines, IA.

Shift: 4:30pm-1am, days TBD.

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent oral and written communication skills.
• Possess courteous, yet assertive telephone personality.

The primary function of this position is to utilize coaching and leadership skills to manage any driver/customer issue after hours. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

• Review driver check calls to determine driver location and estimated delivery times.
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing and fuel information).
• Call customers to obtain direction information and schedule loading/delivery appointments, as necessary.
• Notify the Customer Service department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Resolve driver conflicts, problems, and requests with respect to matters such as: home time, pay, equipment and load assignments.
• Ensure the awareness of and enforce company policies.
• Track priority customers to ensure on time delivery on these accounts.
• Maintain records pertaining to driver performance and productivity.
• Participate as an active member in Quality teams and attend company meetings, as necessary.
• Other duties as assigned.