PT Lead Airport Agent - Customer Service

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE - $18.04 / HR!

Responsibilities

• Provide efficient, friendly service to all of our customers
• Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
• Complete all necessary arrangements for accommodating passengers such as preparing itineraries, computing fares, issuing refunds, preparing and issuing tickets, checking baggage, as well as collecting excess baggage charges
• Escort passengers from the terminal to and from the aircraft, ensuring a safe path at all times
• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
• Conduct agent observations and associate activities
• Administer local training programs and be responsible for scheduling, manpower utilization, and maintaining a safe, dependable, and consistent operation
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports
• Assist management in completing administrative duties and act as a company representative when assigned
• Note:
  
  The employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
• Stand, use finger dexterity, type, climb, and descend stairs numerous times a day
• Check baggage and parcels weighing up to 75 lbs., involving carrying, bending, lifting, and turning
• Meet arriving aircraft by operating a mobile mechanical jet-bridge up to 110 ft. long and weighing approximately 57,000 lbs
• Use depth perception and peripheral vision to extend and position the jet-bridge while observing all stationary and moving vehicles
• Open and close aircraft cabin doors manually by pushing, pulling, reaching, bending, and twisting

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended driver's license; some restrictions may prohibit qualification
• Possess a valid, unexpired, and unsuspended REAL
  -compliant state driver’s license or passport; some restrictions may prohibit consideration
• Willing and able to work rotating shifts including days, nights, overnights, holidays, weekends, and days off
• Flexible to work additional hours with short notice when necessary
• Capable of carrying, bending, lifting, and turning with bags/items up to 75 lbs.
• Customer-focused, detail-oriented, and interested in the airline industry
• Comfortable working with computers and learning new programs
• Able to read, write, speak, and understand English fluently
• Legal right to work in the U.S.
• Strong verbal and written communication skills
• Preferred: strong organizational, interpersonal, negotiation, and leadership skills
• Preferred: above-average attendance
• Preferred: ability to read, write, speak, and understand Spanish (in some locations)
• Preferred: one year of customer service experience
• Preferred: training and/or curriculum development experience
• Preferred: experience with Word and Excel

Please note:

This description provides a brief overview of the position and is not an exhaustive list of all responsibilities, duties, expectations, and skills. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled