Liebert Cooling Customer Engineer - Cedar Rapids, IA

A Cooling Customer Engineer (Cooling CE) is responsible for installation, commissioning, scheduled, and emergency service on Liebert Air products. The Cooling CE establishes, promotes, and maintains excellent rapport with customers, co-workers, sales representatives, and others as appropriate. The Cooling CE maintains continuous communication with Area/District Offices and a direct manager.

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per job requirements

• Render on-site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work-related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on safety bulletins, safety field change notices, and service tips

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and job duties
• Adhere to work hours policy guidelines – "14 hours rule"
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms, etc.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend customer meetings as required

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, support services, electronic communications, etc.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per job requirements

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC – Certificate Program degree or equivalent experience in the field
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal skills
• Professional
• Reliable
• Team player
• Familiarity with electrical/electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM's law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include environmental temperature and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and returning unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work-related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or…