Insurance Services Analyst II - Personal Lines

* Strong customer service, empathy, and multi-tasking skillsets
* Call Center experience preferred
* Insurance experience is a plus, but not required

Learn more about our competitive benefits package here: #LI-BC1
* Provides enhanced customer service, owning each experience by handling complex inbound and outbound phone calls and emails. Provides guidance, solves immediate needs and anticipates future needs or questions. Provides proactive consultation and recommendations to agents and customers on next steps and policy options that may be beneficial.
* Becomes cross-trained in sales and underwriting, maintains an advanced understanding of product offerings and serves as a subject matter authority on all product lines for designated business unit.
* Provides advanced levels of cross-sell and up-sell consultation to customers. Transfers sales leads to agents for close of the sale.
* Partners closely with agencies in order to support by providing personalized attention and appropriate responses to customers. Handles agent and customer correspondence and related paperwork. Completes customer follow up to process all requests efficiently and effectively.
* Interprets and applies all changes and enhancements to new and old products. Cross-sells and up-sells products to support strategy of business unit goals.
* Discovers and acts on customer issues by quickly establishing and building trust. Provides solutions and achieves results while balancing customer needs with company and legal guidelines.
* Tackles complex issues and uses appropriate resources for resolution. Mentors and assists other associates with questions, training, on floor assistance, project input, ad hoc requests, etc.
* Provides process and performance improvement recommendations.
** License/Certification/Designation:
** Licensing is required, as is continuing education as required by state(s). Associates will be asked to acquire the required state licenses. If an associate fails or is unable to acquire required licenses/registrations within the time period designated by the business unit, the associate may be terminated. Passing of comprehension and competency testing for technical and customer service skills required.

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can
* feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know –
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