Shift Lead

1 day ago Be among the first 25 applicants

$17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including all required systems start‑ups, required cash handling, and ensuring the floor and stock rooms are ready for the business day. Responsible for opening the back door of store for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively).

• Hold store keys to open and close without management as necessary.
• Assist with and coach other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Register all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics (e.g., returns, empty packages).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, supers, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts; maintain the accuracy of on‑hand quantities including basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed to support accurate pricing of products and any additional pricing tasks related to local regulations.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assist with separation of food items and product placement as specified by policies (e.g., raw meats on bottom shelves). For consumable items, assist in stock rotation using first‑in, first‑out method and restock outs.
• Have working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcohol, tobacco).
• Responsible for bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $17 - $20 / Hourly

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