Quality Supervisor

Company Description

Over 50,000 employees worldwide. Eurofins recently celebrated 30 years of excellence in bioanalytical testing. The company has grown from 4 employees in a small lab in France to a global network with 800 state-of-the-art laboratories across 41 countries. Eurofins is the global market leader in environmental, food, pharmaceuticals and cosmetics testing as well as in agro-sciences CRO (Contract Research Organization) services.

The Quality Supervisor receives sufficient authority from, and is accountable to, the Quality Manager, or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position so long as such action does not deviate from established company guidelines, is consistent with sound technical and business judgment, and follows the practices of the laboratory.

When assigned by the Quality Manager, the Quality Supervisor may serve as the Quality Manager designee for day-to-day execution activities and audit readiness coordination.

Overall Objectives And Responsibilities

This position performs duties related to leadership and execution of Quality activities to ensure continuity among the Quality Team staff and effective operation of the site quality management system in accordance with ISO/IEC 17025 requirements, company SOPs, and corporate guidelines. This role is the owner of the Quality training system for the site.

• Plan, prioritize, and assign work to the Quality team; balance resources to meet audit, investigation, document control, proficiency testing, and quality system timelines.
• Coach, mentor, and develop team members; reinforce role clarity, accountability, teamwork, and a culture of compliance and continuous improvement.
• Ensure readiness for internal and external audits (client, ISO, regulatory): coordinate schedules, evidence preparation, and on-site support; accompany auditors as needed; track post-audit actions to closure and verify effectiveness.
• Oversee internal audit program execution: approve audit schedules/assignments, review audit reports for quality and completeness, ensure corrective actions address root causes, and verify implementation and effectiveness.
• Oversee deviation/OOS/CAPA workflow quality and timeliness: ensure investigations are initiated promptly, include complete records and timelines, contain rigorous root cause analysis, and include meaningful corrective and preventive actions with effectiveness checks; escalate systemic issues and trends to the Quality Manager.
• Monitor and communicate site quality metrics/KPIs (e.g., PT performance, audit findings, investigation cycle time, document cycle time, equipment compliance indicators) and provide routine reporting to the Quality Manager.
• Lead or co-lead quality projects and improvements: drive variance reduction and process improvement initiatives; facilitate cross-functional problem solving; ensure actions are implemented, documented, and sustained.
• Serve as the point of contact for Quality-system training needs; partner with department leadership to ensure Quality-system training needs are identified, prioritized, and addressed (ISO requirements, audit readiness, document control expectations, deviations/CAPA, data integrity, and related Quality procedures).
• Own onboarding coordination for Quality-system requirements: ensure new hires receive appropriate Quality-system training guidance and support, including clarity on required curricula and documentation expectations.
• Ensure Quality training records are maintained, kept current, archived, and audit-ready; provide instructions and clarifications when Quality training documentation questions arise.
• Ensure annual Quality-system training requirements are scheduled, completed, and documented (Quality-system scope only); coordinate as needed with other departments for shared scheduling while retaining ownership of Quality-system training documentation and completion status.
• Develop and maintain Quality training materials and documentation (guides, job aids, presentations, assessments) and ensure content remains current with ISO/IEC 17025 requirements, company SOPs, and site practices.
• Deliver quality training using approved methods; ensure training delivery is consistent and effective across departments for Quality-system requirements.
• Work with management to provide feedback on employees and support development of learning plans where Quality-system training needs are identified; mentor staff as it relates to Quality training expectations and compliance.
• Ensure quality system documentation discipline: confirm document changes follow the approved change control process; ensure controlled documents and records are maintained in designated systems (e.g., D4
  
  Info Net, eLIMS) and are available for audit.
• Ensure change control, deviations/OOS, and CAPA records are maintained and tracked in the designated system(s) (e.g.,…