Operations Management Trainee

Job Description

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

The Operations Management Trainee (OMT) is an 18 to 24‑month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.

This position will give you a chance to utilize your problem‑solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

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Location:

Des Moines, IA

Hours: Second Shift, 3:00 PM - 11:30 PM

Schedule: Monday to Friday

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance‑based annual cost‑of‑living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World‑Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills and ability to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

• Bachelor’s Degree.
• 1 year or more in customer service with issues resolution experience (Preferred).
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an…