Operations Manager Iowa Events Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Operations Manager assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center.

This role pays an annual salary of $44,000-$47,000.

Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until April 17, 2026.

• Management in areas of planning, directing, coordinating and review of work plans for facility operations
• Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
• Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
• Oversee, direct, monitor changeover and housekeeping crews, providing team support
• Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
• Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
• Represent the company with temporary agencies, contractors, and vendors in a professional manner
• Communicate with temporary agencies on staff'ing; schedule and monitor on‑site labor
• Interview applicants for part time Building Attendant, independently make hiring decisions and onboard
• Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
• Partner with Operations management and Human Resources as needed
• Suspend employees; recommend employees for termination and deliver termination as required
• Manage DNR (Do Not Return) situations with temporary staff members and agency as required
• Provide & oversee training for all Operations employees and temporary workers
• Responsible to understand, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
• Maintain positive, professional relations with any Union representatives
• Coordinate / lead staff training and safety programs
• Maintains departmental equipment, notifying management when repairs are needed
• Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
• Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc
• Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
• Must work on‑site, maintain excellent attendance, and contribute to a safe & healthy work environment

• High school diploma or equivalent
• Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education
• 3-5 years of experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination
• Proficient computer skills in a Windows format
• Experience with MS Word, Excel, Outlook, internet‑based programs, and basic typing skills preferred
• Ability to effectively be available via a company provided cell phone, email, text
• Ability…