Senior Program Manager

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun.

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Senior Program Manager will oversee and manage large-scale high-complexity software implementation, conversion and integration programs from inception to completion for clients within the financial services industry. This role requires a strategic thinker with extensive experience in program management, excellent leadership and negotiation skills, strong executive presence, and the ability to drive cross‑functional teams towards successful project delivery.

• Lead and manage large-scale programs, ensuring timely and successful delivery.
• Develop and implement program plans, including scope, schedule, budget, and resource allocation.
• Collaborate with stakeholders to define program objectives, requirements, and deliverables.
• Identify and mitigate risks, ensuring program goals are achieved within constraints.
• Coordinate and lead cross‑functional teams, including technical, operations, and business stakeholders.
• Monitor program progress, track milestones, and provide regular status updates to senior management.
• Regularly interact with internal and external leadership, including executives, acting as the primary escalation point.
• Create and maintain program documentation, including standard artifacts and reporting dashboards.
• Define and manage program governance (controls). Actively manage risks and issues, taking appropriate corrective measures.
• Maintain a forward‑looking view of assigned programs, anticipating issues before they arise.
• Ensure compliance with industry standards, regulations, and best practices.
• Foster a culture of continuous improvement and innovation within the program team.
• Interpret contract terms and manage program scope and deliverables accordingly.
• Provide mentorship and guidance to junior team members.

• Data Analysis and Reporting:
  Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Understand and design What‑if models for project P&L and resource allocations.
• Process Improvement:
  Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross‑functional teams to implement changes and monitor their impact.
• Project Management:
  Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinate any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports and dashboards related to program health considering cost, efficiency, timelines, etc.

• Typically requires a Bachelor’s degree in a relevant field and a minimum of 12+ years of related experience; or an advanced degree with 8 years of experience; or equivalent related work…