Copier Parts Technician Ii

Position Summary/Objective

The Copier Used Parts Technician is responsible for salvaging functioning components from used copiers in an effort to decrease the consumption of new parts and increase profit margin.

• Identify areas of used copiers that have salvageable parts or components through the use of diagnostics.
• Disassemble and remove functioning components from used copier devices for salvaging.
• Prepare used parts and components for deployment.
• Manage and maintain an accurate used parts inventory that most effectively limits the consumption of new parts.
• Manage the parts removal from new product to satisfy field needs following the S-Rob procedures.
• Assist Technicians in locating parts needed to facilitate field repairs from the used parts inventory.
• Meet established metrics and benchmarks and comply with procedures and expectations.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process.
• Attend Required Company And Departmental Meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Education and Experience

• High School diploma and 2+ years of experience or associate degree.
• 2+ years of previous related experience.
• Sharp, Canon, HP and/or Konica direct service experience preferred.

Licenses and Certifications

• Valid Driver’s License, proof of personal insurance, and clean driving record.

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company specific programs.
• Demonstrate attention to detail.
• Strong communication skills and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner;
  Gather and analyze information skillfully;
  Work well in group problem solving situations.
• Balance team and individual responsibilities;
  Exhibit objectivity and openness to others' views;
  Give and welcome feedback;
  Contribute to building a positive team spirit;
  Put success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect;
  Work with integrity and ethically;
  Uphold organizational values.
• Follow policies and procedures;
  Complete administrative tasks correctly and on time;
  Support organization's goals and values.
• Demonstrate accuracy and thoroughness;
  Look for ways to improve and promote quality;
  Apply feedback to improve performance;
  Monitor own work to ensure quality.
• Meet productivity standards;
  Complete work in timely manner;
  Strive to increase productivity;
  Work quickly.
• Observe safety and security procedures;
  Report potentially unsafe conditions;
  Use equipment and materials properly.
• Adapt to changes in the work environment;
  Change approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction;
  Take responsibility for own actions;
  Commit to long hours of work when necessary to reach goals;
  Complete tasks on time or notifies appropriate person with an alternate plan.