Service & Warehouse Technician

Position Purpose

The Service & Warehouse Technician plays a critical dual role supporting both warehouse operations and service functions. This position handles warranty and non‑warranty repairs of commercial office furniture—seating, recliners, workstations, and related products—while also performing warehouse activities such as receiving, prepping, kitting, inventory management, and delivery logistics.

• Do the right thing.
• Create exceptional experiences.
• Choose our voice.
• Lead the way.

• Self‑directed and accountable
• Strong client communication and empathy
• Technically curious and resourceful
• Detail‑oriented problem solver
• Physically capable and mechanically inclined
• Flexible and committed to meeting client needs
• Polished, professional presence
• Customer‑first mindset
• Calm under pressure
• Team‑oriented with independent execution strength

• Diagnose and repair furniture‑related mechanical problems
• Process service and warranty requests; communicate status to clients
• Deliver and demonstrate furniture products
• Ship and receive service and warranty parts
• Create purchase orders and submit orders for parts and labor claims
• Track dispatched incidents and ensure completion and client satisfaction
• Maintain knowledge of manufacturer systems and specifications
• Receive and prep inbound product shipments for upcoming projects
• Manage product returns, demo requests, and outbound deliveries
• Maintain cleanliness and organization of warehouse, fleet, tools, and equipment

• Diagnose service issues and complete repairs on site
• Produce and invoice service incidents including labor and parts
• Use computer systems to research and submit service documentation
• Kit and prep products for installations
• Deliver and pick up products and equipment
• Maintain inventory, warehouse cleanliness, and equipment organization
• Support the Install department as needed
• Participate in cycle counts and basic inventory management
• Seasonal facility duties (e.g., snow removal, vehicle prep)

• Provide prompt and professional service to clients and internal teams
• Demonstrate courtesy and consistent communication
• Follow all Pigott policies, branding, and team member handbook guidelines
• Show initiative in personal and professional development
• Uphold confidentiality and represent Pigott with pride

• High school diploma or GED preferred
• 1+ years of experience in a service and/or warehouse environment
• 2+ years of customer service experience required
• Valid driver's license and insurable under company policy
• Experience with Microsoft Office (Excel, Word, Outlook, Teams)
• Ability to lift up to 64 pounds and perform physical labor safely
• Strong math, writing, reading, and communication skills
• Ability to become certified in the use of warehouse equipment (forklift, pallet jack)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Work often requires moderate physical effort and use of motor skills requiring manual dexterity. While performing duties of this job, employees will regularly sit, stand, walk, stoop, kneel and crouch. Lift, lower, carry product up to a maximum of 64 pounds by hand.

Use of a personal computer, manual dexterity, hearing verbal instructions (including through a headset), and operating basic warehouse equipment are necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pigott, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective team members and incumbents to discuss potential accommodations with the Company.