Field Service Technician; Omaha, NE

Field Service Technician – Omaha, NE

Hiab Brasil invites a dedicated technician to deliver preventive and corrective maintenance on our mechanical, hydraulic and electrical equipment across the Nebraska area. The role combines customer service, technical troubleshooting, and safety compliance while driving continuous improvement under the guidance of the District Service Manager.

• $3000 sign‑on bonus
• Employees First culture – ease, empowerment and excellence daily
• Comprehensive benefits: health, vision, dental, life insurance (company‑paid & voluntary)
• 401(k) with 6% company match
• Paid time off & company holidays
• Career growth opportunities and competitive salary commensurate with experience
• Paid training & boot allowance
• Company mentoring program
• Tuition reimbursement for job‑related education
• Referral program
• Company cell phone, laptop or credit card for business use

Perform service activities—preventive maintenance, safety checks, corrective actions, upgrades and refurbishment—on equipment at external and Hiab locations following Manager’s instructions. Contribute to productive customer relationships and adhere to best practices in administrative and technical actions.

• Stay updated with technical developments via internal service bulletins and required training
• Maintain current technical specifications of relevant equipment

• Respond to customers as instructed to maximize satisfaction
• Follow Hiab Customer Satisfaction Guidelines

• Protect self and others
• Follow applicable safety rules, working practices and environmental requirements
• Alert Manager if safety jeopardized
• Operate service vehicle in compliance with Hiab driving policy and regulations
• Maintain vehicle to manufacturer's standards with fleet support
• Respect Hiab and third‑party property

• Inspect, troubleshoot, report and plan service as instructed
• Submit regular reports as specified
• Keep adequate records and maintain documentation

• Plan and manage time and resources for maximum benefit
• Make cost‑effective judgments on service approaches
• Maintain documentation for accurate invoicing
• Manage security and traceability of spare parts

• Recognize sales opportunities and communicate to Manager

• Provide feedback to support quality improvement
• Participate in innovative thinking
• Coach junior colleagues and trainees
• Conduct self in manner that promotes positive Hiab brand image and follows Quality System rules
• Perform other duties as assigned

• Maintain a 1‑year DOT medical card
• Adaptable, mobile, capable of working unsupervised in variable conditions
• Vocational qualification in mechanical engineering, hydraulics, electrics, electronics or equivalent experience
• Knowledge of all Hiab product lines (mechanicals, hydraulics, electrics, electronics)
• Understanding of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English
• Operating licenses for all equipment used
• Maintain records per agreement terms
• Know and comply with Hiab operational and technical procedures and workplace instructions
• Adhere to all safety and environmental requirements
• Own required tools

High School diploma or GED required; technical or secondary college preferred.

3+ years of mechanical, hydraulic or electrical operations preferred.

• Customer‑oriented
• Able to cope with stressful situations
• Operates independently
• Diagnostic and troubleshooting skills
• Acts responsibly in prevailing circumstances
• Hands‑on mechanical, hydraulic and electronic operations skills
• Safely operates equipment for tests and repair
• Basic computer skills

• Caring, reliable and pioneering
• High sense of urgency
• Service and customer focused
• Passionate about performance improvement
• Process oriented

Excited about this opportunity? Submit your resume/CV today for consideration.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions are based on merit, qualifications, and business needs.