Workers' Supervisor

We’re looking for a skilled and experienced Workers’ Compensation Supervisor to join our team at Creative Risk Solutions! If you have multi-state jurisdictional expertise and a passion for guiding teams and tackling complex claims, this is the perfect opportunity for you. In this role, you’ll provide strategic oversight on litigated and high-exposure claims while mentoring and developing your team. You’ll play a key role in investigations, evaluations, and resolutions, all while ensuring best-in-class claims handling through CRS Best Practices.

We’re looking for a leader who not only understands the complexities of multi-state claims (NY, NJ, PA, TX, AR, CO, TX, OK) but also thrives on coaching, engagement, and career development for their team. If that sounds like you, check out the details below and apply today:

Claims Management:

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
• Monitor and document claim files, focusing on coverage, investigation, reserves, plan of action, legal, and medical management. Recommend adjustments as needed.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing any inquiries.
• Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.

Management Responsibilities:

• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development and manage timesheets and compensation decisions
• Coordinate training and maintain standardized processes for quality service.
• Facilitate regular team meetings and attend enterprise and leadership training.

Additional Responsibilities:

• Conduct monthly performance meetings and quarterly team meetings.
• Set and monitor annual goals for staff.
• Participate in round tables, claim reviews, and Risk Control Workshops.
• Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
• Analyze performance data to implement necessary changes.
• Review all files at least every 90 days.

Qualifications:

• Education :
  High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience : 5+ years of adjusting property and casualty claims, including litigated claims. Qualified candidates will have jurisdictional experience in one or more of the following states: NY, NJ, PA, TX, AR, CO, TX, OK. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred.
• Licensing :
  Active state specific Workers' Compensation License required or the ability to acquire license within three months of hire.
• Skills:
  
  Extensive knowledge of General and Auto Liability or Workers' Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
• Technical Competencies :
  An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Here’s a little bit about us:

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture.

We do this through empowering employees to build…