Business System Analyst

We are seeking a Business Systems Consultant 2 with strong process improvement and data analysis capabilities to support operational and technology initiatives. This role requires a problem-solver who naturally asks “why,” identifies inefficiencies, and drives measurable improvements through data, reporting, and cross-functional collaboration.

The consultant will partner with business and technical teams to enhance reporting, streamline processes, and support asset tracking initiatives. While exposure to SQL, Oracle, and Mongo

DB environments is helpful, hands-on database experience is not required.

• Lead and support process improvement initiatives
  , identifying root causes and recommending practical, data-driven solutions
• Analyze operational data and produce metrics reporting and dashboards to support decision-making
• Develop and maintain Excel-based reporting models and spreadsheets
• Create documentation and workflow materials using Visio (process flow diagrams), Confluence, and Share Point
• Support project tracking and reporting activities in partnership with project managers
• Translate technical concepts into clear, business-friendly language for stakeholders
• Service Now
• Present findings, trends, and recommendations to business partners and leadership

3+ years of experience in business systems analysis, operations, or process improvement roles

• Experience with data analysis and metrics reporting
• Demonstrated experience with process mapping and workflow documentation (Visio)
• Experience using SharePoint and Confluence for documentation and collaboration
• Exposure to project management processes and reporting
• Strong communication skills with the ability to translate technical data into business insights
• Analytical mindset with strong problem-solving and root-cause analysis skills